Applications Support Engineer

• Manage and prioritise a queue of incidents and service requests in line with agreed SLAs, ensuring stakeholders are kept informed through clear and timely communication.
• Contribute to and support project delivery, ensuring smooth transition from project implementation into operational support.
• Coordinate and lead communication during high-impact incidents, ensuring transparency, ownership, and effective resolution.
• Collaborate with external vendors and technology partners to address incidents, service needs, system improvements, and project-related activities.
• Provide cross-functional support to other teams in analysing and resolving issues related to supported applications.
• Participate in projects, enhancements and continuous improvement initiatives related to supported systems.
• Plan, review, and implement application changes in accordance with ITSM standards and the group's Change Management processes across all environments (test and production).
• Ensure all application changes are properly documented, communicated, and adopted by users.
• Maintain a strong focus on system security and risk mitigation, including adherence to security policies, vulnerability management, and remediation of findings from audits or penetration tests.
• Manage and control user access and permissions across supported applications, ensuring compliance and data protection standards.
• Own and maintain comprehensive and up-to-date documentation, including system architecture, configurations, processes, maintenance activities, known issues, contingency and recovery plans.
• Support business continuity and operational resilience, contributing to recovery planning and execution when required.
• Provide out-of-hours support when necessary for critical incidents or maintenance activities, in line with HR compensation policies.

Page Group Argentina is acting as an Employment Agency in relation to this vacancy.