CRM Specialist

Ciudad Autónoma de Buenos Aires Permanente Trabajo Remoto
  • Multinational Company
  • Innovative IT Projects

Sobre nuestro cliente

Our Client is the world's leading provider of steam system solutions. Our global network of over 1,300 dedicated industry engineers in over 40 countries, combine with more than 100 years steam engineering experience, to give you access to the expertise and resources you need to improve the performance of your plant, comply with legislation, meet environmental goals and stay ahead of even the most intense competition.


Lead CRM implementations and initiatives for Americas division. Assist directly in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.

* Establishing best standards and processes of entering data in the CRM, supporting business behavior and technical landscape.

* Spot and define ways to improve usage of the CRM through automating basic everyday tasks. Facilitate, inspire, lead, and work with the Key Stakeholders team to develop, support and evaluate new ways of working with CRM.

* Support definition and customization of dashboards and reports on CRM that will support business continuity and CRM adoption.

* Analyze CRM data to suggest and help determine what kind of customer trends the business should respond to.

* Facilitate constant and periodic training and user guides that will help business to increase their knowledge on how to use the CRM.

* Ability to identify when it would be beneficial to integrate the CRM with other platforms to improve business efficiency and innovation.

* Manage the overall relationship with the business and work in partnership with key stakeholders to accomplish customer first strategy and CRM adoption. * Constantly measures the satisfaction level of internal customer.

* Interface with other IS internal functions like operations, business systems, help desk, and Group IT ensuring the proper coordination and support is given.

Page Group Argentina is acting as an Employment Agency in relation to this vacancy.

Perfil buscado

Five (5) to seven (7) years degree related to information technology.
* 5+ years of proven experience working with CRM technology and methodology:
o MB-910T00-A: Microsoft Dynamics 365 Fundamentals (CRM)
o PL-200/210 | Dynamics 365 for Sales Functional Consultant Associate
o PL-200/220 | Dynamics 365 for Marketing Functional Consultant Associate
o PL-200/230 | Dynamics 365 for Customer Service Functional Consultant Associate
o PL-200/240 | Dynamics 365 for Field Service Functional Consultant Associate
* Proven high proficiency in analytical and problem-solving skills. A strategic thinker focused on business value results that utilize technical solutions.
* Sufficient working knowledge of IT responsibilities, operations, processes, and procedures.
* Highly skilled at creating business requirements documents, as is and to be process maps, user acceptance test and change plans.
* Five (5) years of experience in project management techniques, including project planning and estimations, and status reporting.
* Bilingual: English and Spanish; ability to communicate effectively both orally and in writing; Portuguese is a plus

Qué Ofrecemos

Attractive Benefict and Compensation Package

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Resumen de empleo

Sector/Tamaño de empresa
Industrial / Manufacturing
Ciudad Autónoma de Buenos Aires
Tipo de contrato
Referencia de empleo
Modalidad de empleo
Trabajo Remoto

En Michael Page creemos en la diversidad e inclusión. Defendemos la igualdad de oportunidades sin discriminar por género, raza, edad, religión ni orientación sexual o por cualquier otro aspecto que pudiera ser considerado excluyente.