Global ITSM Technical Lead

Argentina Permanente
  • Michael Page
  • Shared Services Center - Buenos Aires

Sobre nuestro cliente

PageGroup is recognized as a global leader in recruitment, specializing in 25 disciplines. We employ over 7500 people across 37 countries and reported a gross profit of over £610 million in 2020. With world-renowned and fully integrated brands, highly trained and motivated consultants, established professional relationships, and access to top candidates through our database and market, we have a leading focus on social media and online channels. The future has never looked better.

Shared Services Center Argentina has a challenge for your career!


​​​​​​​A Global ITSM Senior Technical Lead is a professional who tracks and manages the organization's IT assets and configuration items (CIs).Primary Responsibilities:

  • Creating and maintaining an accurate inventory of the organization's hardware and software assets and CIs, such as devices, servers, cloud services, applications, etc.
  • Linking assets and CIs to service requests, incidents, problems, changes, and workloads to provide visibility and context for IT teams and customers.
  • Developing and implementing policies and procedures for the acquisition, maintenance, and disposal of assets and CIs, ensuring compliance with organizational standards and regulations
  • Building and updating service maps and models to show the relationships and dependencies between assets and CIs and the services they support.
  • Analyzing asset and CI data to identify opportunities for optimization, cost reduction, risk mitigation, and service improvement.
  • Collaborating with other IT teams and stakeholders to plan and execute asset and CI-related projects and initiatives.
  • Ensure effective management of the CMDB and that the content contained is accurate.
  • Integrate IT asset management tools with SCCM and Azure Monitor to collect, analyze, and report on IT asset data and performance metrics.
  • Develop, maintain, and execute Python scripts to automate and streamline IT asset management processes and workflows.

Perfil buscado

  • Fluent in English and preferably another language
  • A bachelor's degree in IT, computer science, or a related field, or equivalent work experience
  • At least two years of experience in IT asset management or service configuration management, preferably using Jira Service Management or a similar tool.
  • Knowledge of IT asset management and service configuration management best practices and frameworks, such as ITIL, ISO 19770, and COBIT.
  • Excellent communication, collaboration, and problem-solving skills.
  • Proficiency in using Jira Service Management's Assets feature, as well as other Atlassian products, such as Jira Software, Confluence, and Bitbucket
  • Ability to create and manage asset and CI records, attributes, relationships, and lifecycles using Jira Service Management
  • Ability to design and implement asset and CI workflows, rules, reports, and dashboards using Jira Service Management
  • Attention to detail, accuracy, and quality.
  • Strong knowledge of IT software and hardware, as well as the tools and processes for managing them throughout their lifecycle.
  • Strong knowledge of IT software and hardware, as well as the tools and processes for managing them throughout their lifecycle.
  • Experience in integrating IT asset management tools with SCCM and Azure Monitor and using them to manage and monitor IT assets across on-premises and cloud environments.

Qué Ofrecemos

PageGroup is an organization committed to equity, inclusion, and diversity to drive our business outcomes and change people's lives through the creation of opportunities every day, as an employer, service provider, and even through our suppliers. All positions are available to any potential talent regardless of their gender, race, sexual orientation, religion, nationality, age, or disability. We ensure that everyone is valued and respected, and their selection for hiring, training, or promotion is always based on professional merit. We believe that a diverse workforce enables us to match our growth ambitions and drive inclusion throughout the business. We are interested in every individual, and this includes you!

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Resumen de empleo

Soporte de aplicaciones
Sector/Tamaño de empresa
Technology & Telecoms
Tipo de contrato
Referencia de empleo

En Michael Page creemos en la diversidad e inclusión. Defendemos la igualdad de oportunidades sin discriminar por género, raza, edad, religión ni orientación sexual o por cualquier otro aspecto que pudiera ser considerado excluyente.