HR Reliability and Performance Team Lead
Be part of the HR Shared Services Center Startup for Chevron in Argentina
Manage & develop effective partnerships with all key HR partners & stakeholders
Sobre nuestro cliente
Chevron is one of the world's leading energy companies, with approximately 60,000 employees working in countries around the world. Chevron explores, produces and transports crude oil and natural gas; refines, markets and distributes fuels and other energy products; manufactures and sells petrochemical products; generates power; and develops future energy resources. Chevron values integrity, trust, diversity and ingenuity.
The Chevron Business Support Center (BASSC), located in Buenos Aires (Puerto Madero), Argentina, is accepting online applications for the position of HR Reliability and Performance Team Lead. Successful candidates will join the Human Resources Shared Services Center, which is initiating operations in Buenos Aires in 2019. The Human Resources Shared Services Center will be part of a successful multifunction service center with a workforce of more than 500 employees, that delivers business services and solutions across the globe since 2006.
Descripción de la oferta
Accountable for monitoring quality and ensuring continuity and successful delivery of HR Shared Services' (HRSS) Reliability and Performance strategy for BA which includes continuous improvement, HR portal content and knowledge management, quality assurance and performance metrics, and training. This includes overall oversight and ownership of the following:
- HRSS HR portal content and knowledge management strategy, documentation maintenance and content management
- HRSS continuous improvement roadmap and project execution
- HRSS Quality Assurance Program including strategy and reporting for QA, Service Level Agreements, performance metrics and scorecards
- HRSS Training
- Workforce Management (FTE Analysis)
- Business Continuity Process (BCP)
- Incident Investigation and Reporting
- HR Portal access control
Drive continuous improvement and partner closely with Reliability and Performance colleagues in other HRSS sites.
Main point of contact for all of BA HRSS' services including service migration and service enhancement.
Partner with BA HRSS and the business to identify and prioritize process/service efficiencies and projects.
Manage and develop effective partnerships with all key HR partners and stakeholders.
Partner with HRSS BA Site Lead and the business to ensure HRSS BA continues to deliver against SLAs, agreed objectives and key performance indicators. Also ensure the business and stakeholders are kept informed of HRSS' performance.
Lead and manage the Reliability and Performance team located in BA.
Page Group Argentina is acting as an Employment Agency in relation to this vacancy.
Perfil buscado (Hombre / Mujer)
Bachelor´s degree in Business, Engineerging, Human Resources or related careers.
+10 years of relevant experience. Strong knowledge and experience of HR Shared Services operations. Regional or global experience is preferred. Previous supervisory experience is required.
Strong analytical skills and proven ability to think strategically. Ability to think innovatively to solve complex problems.
Broad experience leading cost savings or efficiency projects with measurable results.
Strong data analysis and reporting. Working knowledge of reliability and productivity practices.
Background in Lean and/or Six Sigma is a plus
Experience in working with HR Information Systems, preferably Workday and Service Now
Must be highly proficient in English.
Strong verbal, written and interpersonal communication skills.
Ability to work in a multicultural and diverse environment.
Teamwork and customer service skills.
This is an exciting opportunity to join a new operation, getting involved in a new project and living the energetic and challenging environment of a startup! The company offers a competitive base pay, annual variable compensation, work from home program, family health premium plan, supplemental life insurance, day care subsidy, English lessons and Educational Assistance Program.